You are legally allowed 14 days to let us know you want to return an item. Please do so by sending us an e-mail telling us which items you will be returning. You can send your e-mail to firstname.lastname@example.org. After this you can fill in our return form. You can download it at right underneath this text in the blue link. Please enclose this printed form in the box with your returns. We will refund you as soon as possible once we have checked the item you returned.
Extra CozyKidz returnlabel service:
We can offer you a return label for domestic (Dutch) shipping that you can download and print for the reduced price of 4,95. Just stick it on the box that you've filled with the item(s) you wish to return and the return form and drop it off at a local service point. You will find a location finder in the e-mail where you can download the link. No worries, it shouldn't be too far. For Belgium and Germany we can offer a return label for 8,95 and if you live in a different European country just pop us an e-mail and we can let you know the costs. It will always be cheaper and faster than arranging return shipping yourself; promised. If you wish to use this CozyKidz return label service just let us know in the notification e-mail that you wish to return an item.
You are not obliged to tell us why you want to return something, but we would like to know so we can assist you or other customers better, so if you would let us know why it would be greatly appreciated. The shipping costs will have to be paid by you. CozyKidz can not be held accountable for damage or missing items on the return shipment so we advise you to use a trusted company.
Which products may be returned
All products can be returned exept the items that we've excluded from returning in our terms and conditions. (furniture, rugs made to order, wallpaper and garlands made to order). Products must be returned in mint condition in the original packaging. It can't be used or damaged and should still be clean and unwashed. Products that are used, damaged, incomplete or with damaged original packaging will not be taken into our return process and will not be refunded or traded.
Ofcourse if we make a mistake on your order (size or color for instance) then we take full responsibility and we will send the the correct item with no extra charge. We will also pay for the shipping costs to return the mistakenly item that was sent item to you. If this is the case please contact us and we'll fix our error.